FAQS

SHIPPING

To review our shipping policy, please click here!

Please allow 1-2 business days for your order to be processed, this processing time does not count towards shipping time. Depending on which shipping option you choose, please keep an eye out for your shipping confirmation via email. 

If it is past the approximate shipping deadline and your order has not arrived, please reach out to the shipping carrier selected to get the most accurate information about your package.

If you are unable to locate you package, please reach out to our customer support at shop@emosnotdead.com.

Orders are processed as quickly as possible and for this reason we cannot guarantee any changes to your order once it has been submitted. If you accidentally entered an incorrect shipping address, please contact us at shop@emosnotdead.com  letting us know you need to update your address. Please include your full name, order number, and the correct shipping address.

 

We will do our best to change the shipping address before it ships. If it does ship before we are able to fix the issue, please reply to our message when the tracking information states that it is being returned to the sender. As soon as we receive it, we will ship you out a new package.

ORDERS

It typically takes 1-2 business days to process orders and prepare them for shipment. This estimate does not take into account weekends or holidays. This means that an order placed on Friday might not ship until the following Tuesday, so keep this in mind when placing your order, although, we are usually under 24 hours!

 

There may be some occasions such as big promotion events or holidays such as Black Friday or Memorial Day where orders may take 4-7 business days to process due to overwhelming support from emo kids <3.

 

We can’t make any guarantees as to when your order will be delivered.

Once your order has shipped you will receive a tracking number via email. From there you will be able to track your order on the relevant carrier website. If you did not receive a tracking number via email, please check your spam folder. If you are unable to locate your tracking number, please reach out to us at shop@emosnotdead.com. We would be happy to help you!

All orders ship from our warehouse in Ashland, Oregon <3.

Please allow 1-2 business days for your order to be processed, this processing time does not count towards shipping time. Depending on which shipping option you choose, please keep an eye out for your shipping confirmation via email. 

If it is past the approximate shipping deadline and your order has not arrived, please reach out to the shipping carrier selected to get the most accurate information about your package.

If you are unable to locate you package, please reach out to our customer support at shop@emosnotdead.com.

PAYMENTS

We accept the following forms of payment:

All major credit cards (American Express, Discover, Mastercard, VISA)

International credit cards (billing address entered at checkout must 100% match your credit card's billing address or your order will not be processed)

Apple Pay

Google Pay

Paypal

Shop Pay & Shop Pay Installments

If the zip code on the billing address and card information field don’t match, our system will not accept your order.

 

Here are a few solutions that have successfully fixed the problem:

1. Place the order again with the same card but double-check the billing zip code and the card's CVV code.

2. Use a PayPal account

3. Use a different credit/debit card

If you make a transaction in a foreign currency, you will be charged a non-sterling transaction fee of 2.99% on the transaction amount. If you use your Card to withdraw cash abroad a cash fee of 3% of the withdrawal amount or £3 (whichever is greater) will be payable in addition to the non-sterling transaction fee (definition taken from Google.com).

We are not responsible for Non-Sterling Transaction Fees, and it is the customer's responsibility to pay this fee.

RETURNS & EXCHANGES

Here is a link to our full Return & Exchange Policy page.

 

Items purchased directly from our website may be returned within 30 days from the date of shipment for a full refund to the original form of payment or a store credit for the full price of the item(s). The item(s) must be unopened, unworn, and without any visible damage.

 

The total amount refunded will be credited to your payment method that was used at the time of purchase (minus shipping and handling) or as store credit once the package arrives at our facility and the item(s) are inspected.

 

Please allow 7-10 business days for your return to be verified. You will receive an email confirmation once it has been approved. From there the money will take anywhere from 3-5 business days to be back in your account.

Please be aware, international returns are subject to different limitations. Due to significantly increased international return costs, all international returns are only eligible for store credit equal to the dollar amount of purchase (minus shipping and handling). 

 

We ask that you submit a ticket through our email shop@emosnotdead.com and request the best option for your return.

Due to constantly fluctuating inventory levels and product availability, we prefer that all exchanges be refunded so that you may place a new order for the items you want! Please reach out to us at shop@emosnotdead.com and we will help you through the process <3.

SUBSCRIPTION

If you checkout as a “guest” without creating an E.N.D. account you will be unable to log in and manage your subscription. Don’t cry tho! Please reach out to our Emotional Support team at shop@emosnotdead.com and we will be able to send you an activation link via email <3

If you would like to edit your subscription:

1. Log in to your account. 

2. Under "Account Detail," select "Manage Subscriptions." 

3. Select the "Edit" option. 

4. Once you have made the edits to your liking, click "Submit" and your new subscription settings will be saved.

Once you have logged into your account, you will see an additional button on the product page that states “add item to your next subscription order”. All items added to your next subscription order will be discounted 10% off.

Coffee subscribers will receive a free gift in their subscription package every other month on average. Please note that this is a limited time offer and may be discontinued at any time. Your continued support helps keep these exclusive gifts flowing :) 

To cancel your subscription, 

1. log into your account. 

2. Under “Account details,” select “manage subscriptions.” 

3. Select the “Cancel” option. 

4. Confirm that you want to cancel your subscription and click “Submit.”  </3

 

*Please cancel your subscription 7 days before your next shipment date*

1. Log in to your account. 

2. Under "Account Detail," select "Manage Subscriptions." 

3. Select the "Edit" option. 

4. Once you have made the edits to your liking, click "Submit" and your new subscription settings will be saved.

If you would like to edit your subscription:

1. Log in to your account. 

2. Under "Account Detail," select "Manage Subscriptions." 

3. Select the "Edit" option. 

4. Once you have made the edits to your liking, click "Submit" and your new subscription settings will be saved.

GARMENT CARE

• Reverse garment inside out prior to wash 

• Wash with similar colors and fabric types

• Machine wash cold, using a gentle cycle. DO NOT USE fabric softeners &/or harsh chemicals such as bleach. 

• Always hang dry or dry flat. Avoid direct contact with sunlight. 

• Turn inside out before ironing. DO NOT iron directly on the face of the garment.